Frequently asked questions
Short answers to the questions we hear most.
How do I start?
Request a consultation by email or phone. Tell us briefly what you want to store or ship. We reply with a clear next step.
What can I store with you?
Gold, silver, other precious metals and diamonds. If your asset is not on that list, ask us. See gold and silver storage.
Can I visit or arrange a meeting?
Meetings and visits are arranged by appointment. Contact us to arrange a consultation.
What do I need to track a deposit or shipment?
Your reference and the email address on the booking. Both are needed, so that only the people named on a booking can see its status.
Why can I not find my record?
Check the reference and the email address for typing errors. If it still does not work, contact us and we will help.
Why does the tracking page show so little?
The public page shows only the stage, the date of the last update, and for shipments the origin and destination by city and country. Contents, quantities, values, routes and addresses are never shown publicly, to protect our clients.
Where can I see full details?
In the client portal, after signing in. Contact us to arrange access.
How is my information handled?
Client details and enquiries are treated as confidential and shared only with those who need them to carry out the work. Read our privacy policy.