Track a deposit or shipment
Check the current status of your deposit or shipment.
Find your record
What you will see
The current stage and the date of the last update. For shipments, also the origin and destination by city and country.
For security, this page never shows contents, quantities, values, routes or addresses. Clients can see the full history, holdings and documents after signing in to the client portal. Questions? Contact us.
Deposit stages
- Received
- Your assets have reached us.
- Verified
- Your assets have been checked and recorded.
- In custody
- Your assets are held in our vault.
- Release requested
- A release or withdrawal has been requested.
- Released
- Your assets have been handed back or sent on as agreed.
Shipment stages
- Planned
- The shipment is booked and being prepared.
- Collected
- The shipment has been taken from the sender.
- In transit
- The shipment is on its way to the destination.
- In customs
- The shipment is being processed by customs.
- Delivered
- The shipment has been handed to the recipient.